Terms of service

Terms of Service

Last Updated: August 2026

These terms govern your use of edenexternals.co.uk and any purchase you make from Eden Externals. By placing an order or using this site, you agree to the terms below.

About Us
Eden Externals is based at 10 Swann Ln, Carlisle CA1 2GW, United Kingdom. Contact us at info@edenexternals.co.uk or +44 7736 678120.

Use of This Site
You agree to use edenexternals.co.uk only for lawful purposes. You must not use the site in any way that could damage, disable, or impair it, or interfere with anyone else's use of it. We reserve the right to restrict or terminate access to the site for anyone who breaches these terms.

Product Information
We make every effort to describe our products accurately, including specifications, dimensions, and images. Minor variations between the product shown and the product received (such as slight colour differences due to screen display) may occur. We reserve the right to correct any errors, inaccuracies, or omissions in product information, pricing, or availability at any time, including after an order has been placed.

Pricing & Availability
All prices are shown in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time, though changes won't affect orders already confirmed. All products are subject to availability; if an item you've ordered is unavailable, we'll contact you to offer a substitute, refund, or delay, as appropriate.

Orders & Payment
Placing an order constitutes an offer to purchase, which we may accept or decline. A contract is formed once we send you an order confirmation email. We accept payment by major debit and credit cards, Shop Pay, and PayPal, processed securely through Shopify's checkout. We reserve the right to refuse or cancel an order at our discretion, for example in cases of suspected fraud or pricing errors.

Shipping & Delivery
Orders are shipped within the United Kingdom only. Estimated delivery times are outlined in our Shipping Policy and are provided in good faith but are not guaranteed, as they depend in part on our delivery partners (Royal Mail, DPD and FedEx).

Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy, which forms part of these terms.

Intellectual Property
All content on this site — including text, images, logos, and product descriptions — is the property of Eden Externals or its licensors and may not be copied, reproduced, or used without our permission.

Limitation of Liability
To the fullest extent permitted by law, Eden Externals is not liable for any indirect or consequential loss arising from your use of this site or the products purchased through it. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, or for fraud, or any other liability that cannot be excluded under UK law. Products are provided with the statutory rights and remedies available to consumers under the Consumer Rights Act 2015.

Third-Party Links
Our site may contain links to third-party websites, such as delivery carriers. We're not responsible for the content or practices of any third-party site.

Governing Law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms
We may update these terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated terms. The date of the most recent update will be shown at the top of this page.

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