Shipping Policy

Last Updated: August 2026

Eden Externals ships to addresses within the United Kingdom only. We don't currently offer international shipping, including to the Channel Islands or Republic of Ireland, and we'd rather be upfront about that than accept an order we can't fulfil properly.

Order Processing

• Orders are processed within 1–2 business days of payment confirmation
• Orders placed after 5pm GMT are processed the following business day
• Orders placed on weekends or UK bank holidays are processed on the next available business day

During particularly busy periods — notably autumn, when demand for rakes and blowers rises sharply — processing may occasionally extend toward the upper end of this window. We'll always email you if a delay is likely to affect your order.

Delivery Timeframes

• Shipping transit time: 5–6 business days once dispatched
• Total estimated delivery: 6–8 business days from order confirmation to arrival
• Carriers used: Royal Mail, DPD and FedEx, selected based on parcel size, weight and destination

Larger or heavier items, such as power tools, are more likely to ship via DPD or FedEx due to parcel size restrictions with standard Royal Mail services. You'll be able to see the assigned carrier once your dispatch confirmation is sent.

Shipping Costs

• Free UK shipping on all orders over £50
• A flat shipping rate applies to orders under £50, calculated and shown at checkout before payment is taken

Tracking & Delivery
You'll receive a dispatch confirmation by email as soon as your order leaves our Carlisle facility, including tracking information for your specific carrier. Most residential deliveries don't require a signature, but larger power tool orders sent via DPD or FedEx may require someone to be present — this will be flagged at checkout if it applies to your order.

If a delivery estimate changes because of carrier delays, adverse weather, or unusually high order volumes, we'll update you by email using the address provided at checkout. If you haven't received your order within the estimated window, contact info@edenexternals.co.uk with your order number and we'll investigate with the carrier directly.

Address Changes & Failed Delivery
If you need to change a delivery address, contact us as soon as possible after placing your order — we can usually amend it before dispatch but not after the parcel has left our premises. If a delivery is attempted and unsuccessful, the carrier will typically leave a card with instructions for collection or rescheduling; unclaimed parcels are returned to us and we'll be in touch to arrange redelivery.

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