Privacy policy

Privacy Policy

Last Updated: August 2026

This policy explains what personal information Eden Externals collects when you visit or order from edenexternals.co.uk, how we use it, and the rights you have over it under UK data protection law.

Who We Are
Eden Externals is based at 10 Swann Ln, Carlisle CA1 2GW, United Kingdom. For any privacy-related query, contact us at info@edenexternals.co.uk or +44 7736 678120.

Information We Collect
When you browse our site, create an account, or place an order, we may collect:

  • Contact details — name, email address, delivery and billing address, phone number
  • Order information — items purchased, order value, order history
  • Payment information — processed securely through Shopify and our payment providers; we do not store your full card details ourselves
  • Device and usage information — IP address, browser type, pages viewed, and how you interact with our site, collected automatically through cookies and similar technologies
  • Communications — any messages you send us via email, phone, or contact forms

How We Use Your Information

  • To process and fulfil your orders, including arranging delivery with Royal Mail, DPD or FedEx
  • To communicate with you about your order, including dispatch confirmations and tracking updates
  • To respond to enquiries, questions, and support requests
  • To improve our website, products, and customer experience
  • To meet legal and accounting obligations, such as record-keeping for tax purposes
  • To send marketing communications, but only if you've opted in — you can unsubscribe at any time

Cookies
Our site uses cookies to keep your basket working, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

Sharing Your Information
We share personal information only where necessary to run our business:

  • With Shopify, our e-commerce platform provider, which processes and stores order data on our behalf
  • With payment processors handling card, Shop Pay and PayPal transactions
  • With Royal Mail, DPD and FedEx to deliver your order
  • With professional advisers (such as accountants) where required for legal or financial purposes
  • Where required by law, such as in response to a valid legal request

We do not sell your personal information to third parties.

How Long We Keep Your Information
We retain order and account information for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and reporting requirements. When information is no longer needed, we delete or anonymise it.

Your Rights
Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Object to or restrict certain processing, including marketing
  • Request a copy of your data in a portable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@edenexternals.co.uk. If you're not satisfied with how we've handled your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Data Security
We use reasonable technical and organisational measures to protect your personal information, including relying on Shopify's secure, PCI-DSS compliant infrastructure for payment processing.

Children's Privacy
Our site is not intended for children, and we do not knowingly collect personal information from anyone under 16.

Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The date of the most recent update will be shown at the top of this page.

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